Corporate Social Responsibility

GRI Index

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The Global Reporting Initiative (GRI) is an independent organization that aims to develop, promote and distribute a global accepted and standardized framework for all types of CSR reporting. We follow the G3 guidelines within GRI. For more information about GRI, go to www.globalreporting.org.

Section Indicator UNGC Principle Chapter in Report Page
1. STRATEGY AND ANALYSIS
1.1 Statement from the most senior decision-maker of the organization (e.g., CEO, chair, or equivalent senior position) about the relevance of sustainability to the organization and its strategy.   Welcome p4-9
1.2 Description of key impacts, risks, and opportunities   Challenges Ahead p37, 71-73
2. ORGANIZATIONAL PROFILE
2.1 Name of the organization   Our Business at a Glance p11-13
2.2 Primary brands, products, and/or services   Our Business at a Glance p11-13
2.3 Operational structure of the organization, including main divisions, operating companies, subsidiaries and joint ventures   Our Business at a Glance p11-13
2.4 Location of organization's headquarters   Our Business at a Glance p11-13
2.5 Number of countries where the organization operates, and names of countries with either major operations or that are relevant to the sustainability issues covered in the report   Our Business at a Glance p11-13
2.7 Markets served (including geographic breakdown, sectors served, and types of customers/ beneficiaries)   Our Business at a Glance p11-13
3. REPORT PARAMETERS
3.1 Reporting period (e.g., fiscal/calendar year) for information provided   Welcome p9
3.2 Date of most recent previous report (if any)   Welcome p9
3.3 Reporting cycle (annual, biennial, etc.)   Welcome p9
3.4 Contact point for questions regarding the report or its contents.   Welcome p9
3.5 Process for defining report content, including: Determining materiality; Prioritizing topics ; and identifying stakeholders the organization expects to use the report.   Welcome p37
3.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers,…)   Welcome p13
3.7 State any specific limitations on the scope or boundary of the report   Welcome p9
3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (change of base years/periods, nature of business)   Welcome p9
3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report   Welcome p9
3.12 Table identifying the location of the Standard Disclosures in the report   Reporting Index p74-75
3.13 Policy and current practice with regard to seeking external assurance for the report.   Message from the CEO p6
4. GOVERNANCE, COMMITMENT AND ENGAGEMENT
4.1 Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight   Corporate Governance p17-23
4.2 Indicate whether the Chair of the highest governance body is also an executive officer (and, if so, their function within the organization's management and the reasons for this arrangement).   Corporate Governance p17-23
4.3 For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members   Corporate Governance p17-23
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body   Corporate Governance p17-23
4.12 Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses   Our Commitment to Responsible Practices p38-45
4.14 List of stakeholder groups engaged by the organization   Our Approach to CSR p26-30
4.15 Basis for identification and selection of stakeholders with whom to engage   Our Approach to CSR p26-30, 37
5. PERFORMANCE INDEX
ECONOMIC PERFORMANCE INDICATORS.      
EC7 Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation. PRINCIPLE 6 CSR In Action p51-70
EC9 Understanding and describing significant indirect economic impacts, including the extent of impacts PRINCIPLE 8-9 CSR In Action p51-70
ENVIRONMENTAL PERFORMANCE INDICATORS.      
EN7 Initiatives to reduce indirect energy consumption and reductions achieved. PRINCIPLE 8-9 CSR In Action p60-62
LABOR PRACTICES AND DECENT WORK PERFORMANCE INDICATORS      
LA1 Total workforce by employment type, employment contract, and region   CSR In Action p52
LA6 Percentage of total workforce represented in formal joint management worker health and safety committees that help monitor and advise on occupational health and safety programs PRINCIPLE 1 CSR In Action p58
LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of work related fatalities by region PRINCIPLE 1 CSR In Action p58
LA9 Health and safety topics covered in formal agreements with trade unions PRINCIPLE 1 CSR In Action p51-57
LA13 Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity. PRINCIPLE 1 CSR In Action p52
HUMAN RIGHTS PERFORMANCE INDICATORS.      
HR3 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained PRINCIPLE 1,2,3,7,8,9 CSR In Action p54
SOCIETY PERFORMANCE INDICATORS.      
SO1 Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting   CSR In Action p63-70